A service desk built for fitness equipment, not generic tickets.
Generic helpdesks don't understand machines, parts or engineers. GymAxis is a service desk designed for fitness equipment — from member-reported fault to dispatched engineer to billed repair, with SLAs enforced throughout.
For service desks, dispatchers and field engineering teams.
The problem we solve
Generic tickets, no context
A standard helpdesk has no concept of an asset, a part or an engineer's van stock.
Manual dispatch
Matching the right engineer to the right job and site is a daily juggling act.
SLAs slip silently
Without enforcement, breaches are only noticed when a customer complains.
What you get with GymAxis
Asset-aware cases
Every case is linked to the machine, its history, cover and likely parts.
AI triage & summarisation
Claude classifies severity, suggests causes and summarises long case threads for the next engineer.
Dispatch & engineer mobile
Assign jobs by site and skill; engineers work them offline-first with proof of work.
Parts & SLA enforcement
Allocate parts against cover and track SLA timers so breaches surface before customers notice.
Finance hand-off
Chargeable cases auto-draft Sage 200 quotes/invoices on the outbox.
Switch in 14 days — or your money back.
We'll import your members, classes and contacts from MindBody, Glofox, ClubReady, RotaCloud, Mailchimp or your spreadsheets — free of charge. If you're not fully migrated within 14 days, we'll refund your first month and you keep the data.
Real humans · UK working hours · no scripted reps
Frequently asked
How is this different from a generic helpdesk?
It's asset- and parts-aware. Cases link to the specific machine, its cover and the engineer's van stock — not just a free-text ticket.
Does it enforce SLAs?
Yes — SLA timers run on every case and surface due-soon and breached work before customers escalate.
Can engineers raise and bill repairs?
Engineers record parts and work in the field; chargeable cases auto-draft Sage 200 quotes/invoices for billing.
Is AI involved?
Yes — Claude powers triage, photo classification and case summarisation, grounded in your real parts catalogue.
Related solutions
See it in your gym in 3 days. No card.
Start a free trial with every module unlocked — assets, maintenance, parts, CRM and finance hand-off.